At Seilan Tours, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, submit an inquiry, or use our travel services.

1. Information We Collect

Depending on how you interact with Seilan Tours, we may collect the following information:

• Full name
• Phone number and WhatsApp number
• Email address
• Country of residence
• Travel dates
• Number of travellers
• Preferred destinations
• Accommodation preferences
• Tour and holiday preferences
• Budget or other information provided when requesting a quotation
• Information you provide through our website contact forms
• Information submitted through Facebook or Instagram Lead Forms
• Messages and communications you send to us through Messenger, WhatsApp, email or other communication channels

We only collect information that is reasonably necessary to respond to your inquiry, prepare travel arrangements, provide our services, or communicate with you.

2. How We Use Your Information

We may use the information you provide to:

• Respond to your travel inquiry
• Prepare personalized Sri Lanka tour itineraries and quotations
• Contact you regarding your travel plans
• Arrange hotels, transportation, excursions, guides, safaris and other travel services requested by you
• Process bookings and provide travel-related services
• Communicate important information about your booking
• Provide customer support
• Improve our website, services and customer experience
• Respond to your questions and requests
• Comply with applicable legal and regulatory requirements

We may contact you by telephone, email, WhatsApp, Messenger or other communication methods using the contact details you provide.

3. Facebook and Instagram Lead Forms

Seilan Tours may use Facebook and Instagram Lead Ads to collect information from people interested in our Sri Lanka travel services.

When you submit a lead form, the information you provide may include your name, phone number, email address, country and travel requirements.

We use this information to contact you regarding your inquiry, discuss your travel requirements and provide suitable tour options and quotations.

Your information will be handled in accordance with this Privacy Policy.

4. Sharing Your Information

We do not sell or rent your personal information.

Where necessary to provide the travel services you request, we may share relevant information with trusted service providers, such as:

• Hotels and accommodation providers
• Transportation providers and drivers
• Tour guides
• Safari and excursion providers
• Activity and attraction providers
• Other travel service providers involved in arranging your requested itinerary

We only provide information that is reasonably necessary for the relevant service.

We may also disclose information where required by law, legal proceedings, government authorities, or to protect our legal rights and the safety of our customers or business.

5. Communications

When you provide your contact details, you agree that Seilan Tours may contact you regarding your inquiry, quotation, booking or requested travel services.

We may communicate through telephone calls, SMS, WhatsApp, email, Messenger or other communication channels.

If you no longer wish to receive non-essential communications from us, you may contact us and request that we stop.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, remember preferences and measure the effectiveness of our marketing.

Third-party services such as analytics, advertising or social media platforms may also use cookies or similar technologies in accordance with their own privacy policies.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Data Security

We take reasonable technical and organizational measures to protect the personal information we receive against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes and complying with legal or regulatory obligations.

The retention period may vary depending on the type of information and the reason it was collected.

9. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Withdraw consent where processing is based on consent
• Request that we stop certain communications
• Ask questions about how your information is being used

To exercise any applicable rights, please contact us using the details below.

10. Third-Party Websites and Services

Our website, advertisements or communications may contain links to third-party websites or services.

Seilan Tours is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

11. Children’s Privacy

Our services are intended for general travel customers and are not specifically directed at children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices.